This is the boring (but necessary) bit !

My Yarns

I dye on a regular basis so there is always a selection of new yarns and colours available. I use only high class commercially spun yarns most of which are British in origin.

Batches and Colourways

Most of my colourways are a one off in small batches so each batch is unique and is often not repeated. Even where the colourway is repeated it is impossible to guarantee that the shades are identical so if you have a particular project in mind I will always advise you to make sure you purchase sufficient yarn for your project from the same batch. I am happy to dye custom colourways if you contact me with your requirements.

Care of the Yarn

All my yarn is double washed and finally treated with a gentle fabric conditioner for added softness, however you may find there is some dye residue left but this is perfectly harmless. I recommend you hand wash your finished garment for best results. It would be best to use a gentle wool washing product as commercial detergents may fade the colour over a period of time.

Colour Representation

I try my best to represent the correct colours, however please be aware that all monitors do vary and the colours may differ slightly to those shown.

Payment, Postage + Packing Costs and Dispatch

I accept all credit and debit cards using the PayPal system. Please note that you DO NOT have to have a Paypal Account to use this. Paypal a very safe way to pay online using a high level of encryption to ensure your details remain secure. I am happy to dispatch to customers worldwide but please note also that if you are an international buyer you may have to pay a customs charge to import the yarn into your country.

Postal + packing costs are £2.99 for the UK and £3.99 International irrespective of how many skeins you buy.

I aim to dispatch your order within 48 hours after purchase. I dispatch items by Royal Mail 1st Class Small Packets to the UK and by Royal Mail Air Mail Small Packets to international addresses. I recommend you ask for optional postal insurance for packages worth over £30. UK Buyers if you want the item more quickly, i.e. next day delivery please contact me for charges. International Buyers - if you want the item more quickly contact me for Air Sure or Air Signed For Rates.

I will obtain proof of posting but cannot be held responsible should the item go missing in transit.

Returns

Provided it is within seven days of receipt you have the right to cancel an order for any reason. Assuming that the goods are returned to me in unused and resaleable condition within a further seven days I will refund payment. Payments will be refunded via the Paypal System. These refunds will be made at the earliest opportunity after I have received the goods back. I will not refund the postage cost of returned orders. Please include your name and address or a copy of your purchase receipt with the returned items so that I can identify them. Damaged or faulty goods will be replaced immediately on return of the faulty items.

Most of all, if you have any queries (remember if you don't ask you won't know) before or after purchase, please contact me via the links.

Many thanks and HAPPY KNITTING!

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